Services

Design Support for Product Development

	Ethnographic observation
	Contextual inquiry
	Competitive analysis
	Focus groups
	Task analysis
	User interface design
	Design review
	Usability evaluation

Usability Evaluation

	Usability inspection
	Usability testing

User Interface Design

	Text-based interfaces for consumer and commercial products
	Control panels and remote controls
	Web sites
	Interactive Voice Response (IVR) products

Other Services

	Applied research in human factors and ergonomics
	Cost/benefit modeling
	Litigation support - products liability, personal injury, patent issues
	Training evaluation